Frequently Asked Questions
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For Families
How does Senior Care Connect work?
Senior Care Connect is a marketplace that connects families with caregivers through short video introductions. You tell us your care needs, we match you with vetted caregivers in your area, and you book a 10-minute video call to meet them face-to-face before making any decisions.
How much does it cost?
Each 10-minute video call costs $20. There are no subscriptions, hidden fees, or recurring charges. You only pay when you book a call.
What happens during the call?
You meet the caregiver face-to-face via video and can ask questions about their experience, skills, and availability. It's a chance to see if they're a good fit for your family before committing to anything. After the call you can choose to hire them, see more caregivers, or move on.
Where is the service available?
We currently operate in San Mateo County, California. If you're outside this area, you can join our waitlist on the home page and we'll notify you when we expand to your city.
How are caregivers vetted?
Every caregiver must complete a comprehensive profile including their experience, skills, and certifications, and submit a professional photo and intro video before being approved by our team. We review all profiles manually before they go live.
Do I need to download an app?
No. Video calls work directly in your browser — no downloads required.
For Caregivers
How do I sign up as a caregiver?
Click "Join as a Caregiver" on the home page. You'll complete your profile with your experience and skills, upload a professional photo and intro video, and our team will review your application. Once approved, your profile will be visible to families.
How much do caregivers earn?
Caregivers earn $5 for each completed 10-minute call. Payment is processed after the call ends.
What should my intro video include?
Your intro video should be 30–90 seconds long. Introduce yourself, share your qualifications and experience, and let your warm and caring personality come through. Families watch this before deciding whether to book a call with you.
What happens after a family decides to hire me?
Once a family chooses to hire you, your contact information is shared with them so you can discuss rates, schedule, and start care directly — outside of our platform.
General
How quickly will I get a response if I contact support?
We typically respond within 24 hours. You can reach us through our contact page.
Is my contact information shared?
Caregiver contact information (phone number) is shared with a family only when the family chooses to hire that caregiver after a video call. Family contact details are never shared with caregivers.